Kakuma Market Online — pre-launch concept for a trusted local marketplace in Kakuma.
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Frequently Asked Questions

Answers for customers, sellers, families ordering support packages, and delivery youth using Kakuma Market Online.

Ask on WhatsAppBrowse market

For customers

How to order safely and avoid confusion.

How do I place an order?

Browse the market, click WhatsApp on the product or service, confirm availability, price, delivery fee, and payment method before paying.

Should I pay before confirmation?

No. Always confirm the item, seller, delivery fee, and total cost before making any payment.

Can I request delivery?

Yes, where delivery is available. Delivery fee depends on distance, item size, and delivery youth availability.

What if there is a problem?

Contact Kakuma Market Online on WhatsApp with the item, seller name, date, and any proof you have.

For sellers

How to join and stay trusted on the platform.

How can I sell on the platform?

Go to the Sell page and submit your application by WhatsApp. Your business, products, prices, and location will be checked before listing.

Do sellers pay to join?

First sellers can join during onboarding. Later, the platform may use small commissions, featured listings, or seller plans explained on the Pricing page.

What can I sell?

Food, groceries, clothes, phone accessories, hygiene items, services, tailoring, repair, tutoring, beauty, and safe legal products.

What can get a seller removed?

Scamming, fake products, unsafe goods, false prices, repeated delivery problems, or disrespectful behavior can lead to suspension.

Support packages

For people who want to support family or friends in Kakuma.

How do support packages work?

You choose a package, Kakuma Market Online confirms items and total cost, payment is confirmed, items are prepared, and delivery confirmation is sent privately.

Can I customize a package?

Yes. Use the Custom Package option and list the items you want. The final quote is confirmed before payment.

Will I receive proof?

Yes. Proof can be recipient confirmation, item receipt/list, call confirmation, or photo only when permission is given.

Why can prices change?

Market prices for food and household items can change. Final prices are confirmed before payment.

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