Privacy, Terms & Marketplace Rules
Simple rules that explain how Kakuma Market Online handles information, orders, sellers, delivery, payments, and complaints.
Privacy policy
Kakuma Market Online collects only the information needed to help with orders, seller listings, delivery, and support packages.
- ✓Customer names, phone numbers, and locations are used only for order communication and delivery.
- ✓Seller contact details are listed only when the seller agrees.
- ✓Delivery photos are not posted publicly without permission.
- ✓Private order/payment information should not be shared publicly.
Customer terms
Customers should confirm order details before payment.
- ✓Confirm item, seller, price, delivery fee, and total cost.
- ✓Keep WhatsApp and payment confirmation messages.
- ✓Report problems quickly with evidence where possible.
- ✓Do not abuse sellers, delivery youth, or platform admins.
Seller terms
- ✓Sellers must provide true product/service information.
- ✓Sellers must update prices and availability when they change.
- ✓Sellers should not list unsafe, stolen, fake, illegal, or prohibited goods.
- ✓Kakuma Market Online can remove sellers who repeatedly break rules.
Delivery terms
- ✓Delivery fee must be confirmed before pickup.
- ✓Delivery youth should respect customer privacy and safety.
- ✓Undelivered items should be returned to seller/admin.
- ✓Support package delivery confirmation is sent privately.
Refunds and complaints
Refunds, replacements, or corrections depend on the situation and who caused the issue: seller, delivery, customer, or misunderstanding.
- ✓Wrong item: report immediately.
- ✓Damaged item: send proof if possible.
- ✓Seller failure: seller may be warned, suspended, or removed.
- ✓Customer cancellation after preparation may still require a fair fee.
Official contact
For orders, payment confirmation, complaints, seller registration, or support packages, use the official WhatsApp number.
+254 703 913 357
Contact on WhatsAppManual testing payment receiverOlivier Oga+254 795 587 773This is for testing/manual confirmation only. Real production payment setup should use secure official payment integration or verified business payment account.