Kakuma Market Online — pre-launch concept for a trusted local marketplace in Kakuma.
HomeMarket ConceptShopping Cart 0M-Pesa STK PushPayment MethodsBuyer Request FormSupport Package OrderDelivery Youth RegistrationSeller Onboarding ChecklistProduct Upload TemplateFuture Admin DashboardProhibited ProductsSeller Interest FormProduct CategoriesProduct VariationsSupport PackagesServicesAbout UsPre-launch WaitlistLanguagesRoadmapLaunch PlanPartners & ImpactTrust & SafetySocial MediaFAQPrivacy & Terms
Home / Trust & Safety

Trust & Safety / Seller Rules

Kakuma Market Online is built on verified sellers, clear prices, safe delivery, fair complaint handling, and honest communication.

Register as sellerReport a problem

Seller verification

  • ✓Seller name and phone number are checked.
  • ✓Location/block/operating area is confirmed.
  • ✓Products, services, and prices are reviewed before listing.
  • ✓Sellers must agree to platform rules.
  • ✓Dishonest sellers can be suspended or removed.

Customer safety

  • ✓Always confirm product availability before paying.
  • ✓Use the official WhatsApp number: +254 703 913 357
  • ✓Keep M-Pesa and WhatsApp confirmation messages.
  • ✓Report order problems quickly.
  • ✓For support packages, ask for delivery confirmation.

Seller rules

All sellers should follow these rules to protect customers and the marketplace.

💬

Clear communication

Sellers must give true product details, clear prices, and realistic delivery or pickup times.

📦

Confirm stock

Seller should confirm availability before asking a customer to pay.

⚖️

Fair prices

Do not change the price after an order is confirmed unless the customer agrees.

🚫

No unsafe goods

No stolen, illegal, unsafe, fake, or prohibited products should be listed.

🔒

Privacy

Customer phone numbers, locations, and photos must not be misused or posted without permission.

🤝

Respect

Sellers, customers, delivery youth, and admins must treat each other respectfully.

Payment instructions

Official order confirmation number: +254 703 913 357

  • ✓Do not pay before the order, price, and delivery fee are confirmed.
  • ✓For normal products, customer may pay seller directly or use cash on delivery.
  • ✓For support packages, payment should be confirmed through the official Kakuma Market Online WhatsApp number.
  • ✓Keep proof of payment and order messages.

Report a complaint

If a seller, delivery youth, or order has a problem, contact Kakuma Market Online with the seller name, item, price, date, and proof if available.

Report on WhatsApp

Know what is not allowed

Before sellers are verified, they should understand prohibited products and marketplace safety rules.

View prohibited products
Manual testing payment receiverOlivier Oga+254 795 587 773This is for testing/manual confirmation only. Real production payment setup should use secure official payment integration or verified business payment account.
🛡️ Get help