How Kakuma Market Online works
The first version should be simple and trusted: customers order by WhatsApp or call, sellers confirm availability, and delivery youth support movement where possible.
Customer order process
Use this simple model for the pilot before adding advanced checkout or online payments.
1
Browse
Customer searches products, services, sellers, or packages.
2
Contact
Customer clicks WhatsApp/call to ask if the item is available.
3
Confirm
Seller confirms stock, price, pickup point, delivery fee, and payment method.
4
Deliver
Customer collects or trusted delivery youth delivers and confirms completion.
Seller verification process
- ✓Seller applies through form or WhatsApp
- ✓Admin checks phone, location, products, prices
- ✓Community reference or known business check
- ✓Seller agrees to platform rules
- ✓Approved seller gets verified badge
Delivery rules
- ✓Confirm delivery fee before order
- ✓Use trusted delivery youth only
- ✓Keep seller/customer phone communication clear
- ✓For packages, send proof of delivery privately
- ✓Record complaints and solve them quickly
Suggested delivery zones
These are example fees. You can adjust based on real distance, safety, and transport cost.
| Zone | Example area | Suggested fee | Notes |
|---|---|---|---|
| Nearby | Same block/nearby market | KSh 30–50 | Walking delivery possible |
| Medium | Different nearby zone | KSh 70–100 | Confirm distance first |
| Far | Farther camp/settlement area | KSh 120+ | May need bicycle/motorbike |
| Package delivery | Support packages | Service fee + delivery | Requires proof of delivery |